Our Commitment
At Urban Squirrel, we believe in the transformative power of botanical wisdom. Our mission is to provide you with the highest quality herbal remedies, ethically sourced and artisanal crafted. We are dedicated to your wellness journey and stand behind the purity and integrity of every product in our apothecary.
Return & Exchange Policy
We do not accept returns or exchanges due to the nature of the products. However, we will do what we can to make things right for you if you are not satisfied with your purchase. Please email us with concerns at Myurbansquirrel@outlook.com so that we can address the matter and make things right for you.
Shipping Policy
We take great care in packaging our natural goods to ensure they reach you in peak condition. All orders are processed within 2-3 business days. Handling times may vary during seasonal releases or peak periods. Standard delivery typically takes 5-7 business days depending on your location. Once your order has shipped, you will receive a confirmation email with tracking information to follow your journey to wellness.
Privacy Policy
Privacy Policy
At Urban Squirrel, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices.
Information We Collect
We may collect:
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Contact details (such as your name, email address, phone number, and mailing address)
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Order details (products purchased, payment method, billing and shipping information)
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Any information you choose to share with us by email or through our site forms
How We Use Your Information
We use your information to:
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Process and fulfill your orders
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Communicate with you about your purchase, questions, or support requests
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Send important updates about your order or our services
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Improve our products, website, and customer experience
Sharing Your Information
We do not sell your personal information.
We may share it only with:
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Service providers who help us process payments, ship orders, or run our website
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Authorities if required by law or to protect our rights and safety
Data Security
We take reasonable steps to protect your information from loss, misuse, or unauthorized access. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Your Choices
You may:
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Contact us to update or correct your information
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Ask to be removed from marketing emails at any time by following the unsubscribe link or emailing us
Children’s Privacy
Our website and products are not directed to children under 13, and we do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:
Myurbansquirrel@outlook.com
Last Updated: 2026